SHIPPING
Where do you ship?
We ship everywhere.
Where do you ship from?
Vancouver, Canada.
How long will shipping take?
Shipping times vary, but from the date they go out orders take approximately
2-5 business days within Canada.
4-7 business days in the USA.
7-15 business days internationally!
(We ship at least once a week.)
It's the HOLIDAYS (December), by when should I order if I want to make sure I receive my package in time?
The post office gives us these guidelines (for SMALL orders of 1 and 2 pairs)
Canada Dec 11th (It may be possible to get them, but without certainty, until the 17th)
USA Dec 10th
Europe Dec 5th
Australia Dec 5th
Asian Dec 5th
I want them ASAP! Can you ship them faster?
Yes we can. But it is much more expensive than the nominal amount we charge for shipping on normal orders. Express shipping generally adds $20 to USA orders and $48 to international orders! Yikes. But let us know if things are time sensitive and we will see what we can do.
How much is shipping?
It is between $0-$2 for socks and stockings and $5 for tights and 3 packs.
Why is the shipping so cheap?
Because expensive shipping isn't nice.
What's my tracking number?
We don't offer tracking on normal orders because it would add a lot of cost to the shipping. But if you really want a tracking number, you can email us and we would be happy to add it to your order. The extra cost will be as follows: Canada $10, USA $20, international $48. Yikes.
Will I pay duties?
In Canada and the USA you should not pay duties. It is possible that when shipping to other countries you may incure some minor duties. But not consistently, and they tend to be quite low.
RETURNS
Do you accept returns?
Yes, we want you to be totally satisfied with your order! If you are unhappy you can return your unused goods within 30 days of receiving your order. The goods must be new and unused with their original packaging.
How do I return something?
1. Send us an email letting us know you are returning them (and why).
2. Mail the unworn product, with its packaging, and a note with your name and order number, back to us at:
Strathcona Stockings: Returns
Box 99
Roberts Creek, BC
V0N 2W0 Canada
3. Once we receive the package we will refund your purchase cost.